Stacy encourages every team member at Advicare to think outside the box and to seek creative and innovative ways to grow personally and professionally. She has worked exclusively with healthcare institutions across the US for the past 20+ years because she loves working on complex issues and projects that benefit patients and providers alike.
Stacy’s passion for leveling the playing field for patients and providers in their dealings with insurers inspired her to co-found her first company, Trilogi, Inc. – a national healthcare receivables management company that provided multiple revenue recovery services. As the Co-Founder of Advicare, Stacy narrowed her focus to clinical denials because she recognized that these are the most complex and problematic denials for providers to resolve – they also have the greatest impact on a hospital’s net revenue than any other denials. By forming collaborative teams of nurses, attorneys and coders, Stacy and her partners endeavor to bridge the gap between patient finance and clinicians to resolve and prevent clinical denials on behalf of our clients.
Stacy received her Juris Doctor from Loyola University School of Law in New Orleans and her Master of Law in Health Law from Loyola University School of Law in Chicago. She is also an active member of the HFMA, AAHAM, and AHLA (American Health Lawyers Association) and certified in Healthcare Privacy Compliance by the Health Care Compliance Association.
Gloriann brings the best of Advicare to our clients around the country. She focuses on driving value, innovation and results to Advicare’s diverse and valued client base. Gloriann champions collaboration as the key to achieving the best outcomes for our clients. Her catchphrase, ‘It’s a WE thing!’, anchors Advicare’s drive to be the best – not the biggest!
With over 20 years of successful healthcare leadership experience, Gloriann’s effusive passion for decreasing and preventing denials is contagious and has inspired and driven our teams to improve our clients’ denial overturn rates by over 30 percent and reduce write-offs by 15 percent. Embracing Advicare’s motto that ‘Data is Delicious!’, Gloriann actively works in partnership with our clients to identify the root cause to avoid future denials while resolving the most complex issues using clinical findings and the most persuasive legal arguments in order to recover over a billion dollars in denied revenue.
Gloriann received her Juris Doctor from Nova Southeastern University – Shepard Broad Law center in Fort Lauderdale, Florida, and a Bachelor of Business Administration with a minor in Information Technology from Stetson University in DeLand, Fla. She is admitted to the Florida Bar and is an active member of HFMA, AAHAM and various local organizations/charities.
Barbara and her team of innovative and experienced information and technology professionals is dedicated to supporting Advicare’s clinical, legal, coding, and denial resolution experts and our clients by providing a secure and accurate environment to level the playing ﬁeld with payers and to ensure the information needed to resolve problematic healthcare claims is secure, accurate, and easily accessible.
With over 23 years of experience in the healthcare receivables management industry, Barbara has excelled in many roles with various organizations. As the IT Director for Trilogi, Inc., she formed and lead a team of dedicated professionals to support an experienced team of attorneys, nurses, claims representatives, and support staff. She was responsible for and managed the ongoing support and continued enhancements of the collection system and database that stored data for approximately $500 million in healthcare receivables. Barbara also worked closely with IT professionals at hospitals across the nation to establish a seamless extension of hospital business offices via secure remote system access, secure EDIs, along with the software development and management of all system files while ensuring data integrity and a reconciled environment. Barbara received her bachelor’s degree in computer engineering at the University of South Florida.
As the Vice President of Clinical Operations, Laurie and her team of multi-specialty nurses research and write appeals for both Inpatient and Outpatient claims. She and her team have routinely successfully overturned denials for a variety of denial reasons including Level of Care, Length of Stay, Readmissions, Experimental/Investigational, and No Authorizations. In addition, Laurie has provided both hospital-specific and payer-specific trends related to root cause issues of denials and underpayments.
Laurie has worked in Case Management/Utilization Review for over 15 years for both acute care hospitals and companies focused on healthcare revenue recovery. She has worked in a variety of healthcare settings including acute care and ER hospital settings, Inpatient Rehab, and Skilled Nursing Facilities. She also has worked as a Legal Nurse Consultant. Laurie has extensive knowledge of healthcare rules and regulations for commercial and government payers, as well as a thorough understanding of internal hospital processes that impact the revenue cycle processes.
Laurie received her Bachelor’s Degree in Nursing from Florida Southern College and obtained her State of Florida Nursing License.
As the Vice President of Operations, Susan leads a team of highly qualified, carefully selected revenue recovery experts whose sole mission is to collect the most amount of money, in the shortest amount of time, in the most efficient and professional manner possible. Susan and her team work very closely with our clients and their payers to ensure that those payers are held accountable to the terms of their contracts, promises made, and documented polices. As a result, Susan’s team routinely exceeds challenging monthly cash goals on behalf of our clients. Her team has achieved more than 90 percent of denial overturn rates and seek to prevent denials from occurring in the first place through Advicare’s proprietary, data-driven Root Cause Analysis (RCA) process.
Susan has 30 years of successful experience in healthcare leadership positions in physician office settings, outpatient hospital, and hospital revenue recovery. She has exceled in a variety of roles that included responsibilities of electronic data interface between departments, all aspects of billing and collections, insurance credentialing, and revenue cycle functions. She has trained denial resolution specialists and support staff on various aspects of the revenue cycle and strategies on effective appeals to get denials overturned by various payers including Medicare/Medicare Advantage plans, Commercial and Medicaid plans. Susan has worked collaboratively with attorneys, denial resolution specialists, nurses and coders to successfully overturn both technical and clinical denials. In addition, Susan has provided and analyzed data to identify payer and hospital trends, and root cause of denial issues and underpayments.
As the Senior VP of Partner Relations, Bob and his team excel at ensuring that our valued clients are cared for in the best possible way and that their expectations from a customer service and performance perspective are met and exceeded every single day. Bob also manages all Advicare sales and marketing operations. In that regard, one of his major undertakings has included the complete overhaul of the Advicare brand to more precisely reflect the company’s core values and mission.
His extensive background includes more than 20 years of diverse experience in healthcare revenue cycle management, information technology, field marketing, sales and sales management. Bob has held senior level sales positions at Shared Medical Systems (now Cerner), Montefiore Health System, McKesson Corporation and Avadyne Health.
Bob received his Bachelor of Arts degree in Organizational Management from Cabrini College, Radnor, Pennsylvania. He is also a ten-year veteran of the U.S. Navy Submarine Force.